Air Canada CEO apologizes for English-only condolence video

CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as "lacking judgement." CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as "lacking judgement." CEO Michael Rousseau's unilingual condolence message to…

Key takeaways

Quick scan — what you need to know:

• CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as "lacking judgement." CEO Michael Rousseau's unilingual condolence…
• CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as
• "lacking judgement." CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the
• weekend was seen as "lacking judgement."

Background

What led here, in plain terms:

• age to the pilots killed in a collision in New York over the weekend was seen as "lacking judgement."
• Full context often emerges as officials, markets, or courts add updates.

Why it matters

Why readers and decision-makers should care:

• CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as "lacking judgement." CEO Michael Rousseau's unilingual condolence…
• CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the weekend was seen as
• "lacking judgement." CEO Michael Rousseau's unilingual condolence message to the pilots killed in a collision in New York over the