Ticketmaster quietly raised other fees after US crackdown on hidden charges

Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change Following a wave of regulations banning the surprise fees that appear at the end of a transaction, Ticketmaster stopped charging the extra few dollars it added to each order at checkout. Typically shared with the venue, the order processing…

Key takeaways

Quick scan — what you need to know:

• Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change Following a wave of regulations banning the surprise fees that appear at the end of…
• Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year.
• But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to…
• Continue reading...

Background

What led here, in plain terms:

• Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change Following a wave of regulations banning the surprise fees that appear at the end of…
• Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year.
• But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to…
• Continue reading...

Why it matters

Why readers and decision-makers should care:

• Documents obtained by Guardian show company increased different fees to ‘offset revenue loss’ from FTC rule change Following a wave of regulations banning the surprise fees that appear at the end of…
• Typically shared with the venue, the order processing fee was a boon to a global platform that sells hundreds of millions of tickets a year.
• But documents obtained by the Guardian show that while Ticketmaster eliminated this fee to comply with the rules, the company simply raised the cost of different fees in a number of its venues to…